CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews
5.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay. No micromanaging whatsoever. All the certifications you could ever want are paid for by the company. It seems they pay you all the certifications abs training you could ever want or need to thrive in the IT industry. Mileage pay is pretty decent. Not the best, but decent. Both my manager and my team lead are really cool funny guys that really show us that we as techs are appreciated.

Cons

Huge communication breakdown at times. Hard to find the right answers. Sometimes asking a question either gets you a vague one word answer or no answer at all. Not always guaranteed work for the day, though they promise 40 hours a week. Time keeping system sucks in a huge way. There are some idiots working for this company, both as management and as techs. Seriously, I'm not sure who hired these people, but they make the company look bad when five different techs work on a single ticket, only to have the sixth tech clean up the messes and actually fix the issue. They will literally hire anyone who can just about spell computer, regardless of skill. (Pro for some)

3.0
Jan 13, 2015
Recommend
CEO approval
Business Outlook

Pros

I've worked for CompuCom for almost 5 years now. I get to travel all over and meet people. Job is very "Self Paced" with little supervision and is perfect for people that are "Self Motivated". A very good start for your IT career. Lots of opportunity for training and certifications. Good benefits once you become a permanent employee.

Cons

Lots of work for low pay. Management team is not local. No pay raises for almost 5 years. Managers are slow to offer praise by quick to place blame when things go wrong. No support from help desk for serious problems. Help desk is out sourced to Mexico and India.

5.0
Nov 15, 2014

Field Tech

Recommend
CEO approval
Business Outlook

Pros

Job was awsome loved it too bad they lost the contract and cut a lot of people

Cons

Know what you are getting into before you higher a bunch of techs the cut them lose

Viewing 169 - 171 of 193 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.