Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by demographic groups

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Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews

1.0

Sep 7, 2014

There is absolutely no idea if you're going to be let go tomorrow or 3 months from now or never.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

-Travel time. -Semi-autonomy -Working with customers. -Benefits that are pretty good (for the moment). -Mileage reimbursement is acceptable.

Cons

-No unity of mission. -Unsatisfactory preparation for new clients. -No recognition for going above and beyond with clients. -Client's rating system based on getting a good score instead of using it as a way to improve service. -Discontinued quarterly performance bonuses for delivering good service to customers. -Management changes constantly in field operations, no continuity. -Very few chances for advancement.

1.0

Jun 26, 2014

Find another job

Field technician

Recommend

CEO approval

Business Outlook

Pros

Working from home that is all I can think of

Cons

The management will expect you to work 24/7 Very little support from other technicians Putting at least 200 miles on you car a day

1.0

Jan 24, 2014

Management Incompetent/Scope Creep Rampant

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Co workers seem to be the only best part of the job

Cons

I spent 6 years working for CompuCom, management is bad they lie to you and you don't get paid enough for what you deal with. Was forced to take a pay 25% Pay cut Poor management. They don't support their employees very well. You have to learn it all on your own, then they blame you if it's not done correctly. Found it hard to not to work extra hours and I never got paid for the hrs I did overtime. I found the area of coverage to work overwhelming. They don't have enough techs to cover all the work they have to do efficiently. I rather flip burgers at McDonald than going back there again. sleazy Unprofessional management

Viewing 175 - 177 of 193 Reviews

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CompuCom Field Service Analyst reviews

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There is absolutely no idea if you're going to be let go tomorrow or 3 months from now or never.

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Management Incompetent/Scope Creep Rampant

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