Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 166 reviews)); "Teams and people are great and enjoyable to work with" ((in 140 reviews)); "Flexible work from home options" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 259 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 226 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 113 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 75 reviews))

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CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.5

Career opportunities

2.1

Compensation and benefits

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

193 reviews

3.0

Dec 16, 2023

Good place to get some experience

Field service technician

Recommend

CEO approval

Business Outlook

Pros

They pay for training and certs. You get to work with several clients. You get to sharpen your customer service skills which is an often neglected part of IT. I worked with some really cool people.

Cons

The pay was only OK for my area. You are on call every few weeks. When on call you have to go to some not so good areas of town late at night.

4.0

Oct 20, 2023

So so

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Entry level is easy to get into

Cons

Pay may be lower than prevailing

1.0

Oct 5, 2023

Horrible place, they pay fast food wages, no benefits, and lie, a lot

Field service technician

Recommend

CEO approval

Business Outlook

Pros

You get lots of certifications and travel in your area.

Cons

Sounded great when I started. M-F 9-5, great territory. One month in, 12-9, Tues-Sat, plus on call, and a horrible territory, basically a total lie. They brag about billion dollar deals and yet wont pay you the federal suggested mileage rate. Many times you are on your own, even on the first time you are doing a job type. One of the guys had been there 7 yrs, a manager, was up to $23 an hr. I left and made almost double in the same field, without needing to travel Oh and with actual benefits! Was told Id never be made a permanent employee and get benefits

Viewing 22 - 24 of 193 Reviews

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CompuCom Field Service Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to get some experience

So so

Horrible place, they pay fast food wages, no benefits, and lie, a lot

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