Is CompuCom a good company to work for as a Field Support Analyst?

Field Support Analyst professionals working at CompuCom have rated their employer with 3.1 out of 5 stars in 181 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Support Analyst interview questions at CompuCom .

Does CompuCom pay Field Support Analyst employees well?

Field Support Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 181 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Support Analyst salaries at CompuCom.

How happy are Field Support Analyst professionals working at CompuCom?

56% of Field Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 50% in the past 12 months. Field Support Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Ratings by demographic groups

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Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews

3.0

Sep 22, 2014

Compucom employee

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Good hours, and you can make your own schedule

Cons

Horrible management with a bad lack of communication.

4.0

Sep 16, 2014

CompuCom review

Field technician

Recommend

CEO approval

Business Outlook

Pros

I was a field engineer and loved the work. The ticketing system interface was accessible via client computers, person computers and company provided laptop. My experiences predate my smart phone purchase, but I would expect that would have worked as well. The ability to update your paperwork, order parts online from so many options was great and you only miss it when you go to work for someone that does not have this. I enjoyed the management style as well. They are very focused (at least for my experiences) on empowering people to do their job. They don't micro manage and are scheduling meetings every day. They use the ticket system to generate reports and if there is a problem or concern they will contact you about it. However even that is normally avoided by the tech using good notes and updating the ticket every day.

Cons

Due to a lose of contract the territory increased to be over 100 miles. This is really too much distance to be driving back and forth. It created a lot of conflicts with customers who you had to explain that sadly you could not service them the same day and sometimes not even the next day.

1.0

Sep 7, 2014

There is absolutely no idea if you're going to be let go tomorrow or 3 months from now or never.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

-Travel time. -Semi-autonomy -Working with customers. -Benefits that are pretty good (for the moment). -Mileage reimbursement is acceptable.

Cons

-No unity of mission. -Unsatisfactory preparation for new clients. -No recognition for going above and beyond with clients. -Client's rating system based on getting a good score instead of using it as a way to improve service. -Discontinued quarterly performance bonuses for delivering good service to customers. -Management changes constantly in field operations, no continuity. -Very few chances for advancement.

Viewing 160 - 162 of 181 Reviews

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Compucom employee

CompuCom review

There is absolutely no idea if you're going to be let go tomorrow or 3 months from now or never.

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