Is CompuCom a good company to work for as a Help Desk Support?

Help Desk Support professionals working at CompuCom have rated their employer with 4.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Help Desk Support Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Help Desk Support interview questions at CompuCom .

Does CompuCom pay Help Desk Support employees well?

Help Desk Support professionals rate their compensation and benefits at CompuCom with 3.7 out of 5 stars based on 51 anonymously submitted employee reviews. This is 27.7% better than the company average rating for salary and benefits. Find out more about Help Desk Support salaries at CompuCom.

How happy are Help Desk Support professionals working at CompuCom?

90% of Help Desk Support employees at CompuCom would recommend their employer to a friend. This rating has increased by 97% in the past 12 months. Help Desk Support professionals have also rated CompuCom with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 78 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 67 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 253 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 106 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 79 reviews))

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CompuCom

CompuCom Help Desk Support reviews

4.4

90% would recommend to a friend

(51 total reviews)

Mick Slattery

46% approve of CEO

36% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Career opportunities

4.0

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Help Desk Support employees have rated CompuCom with 4.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Help Desk Support professionals have an excellent working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Help Desk Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

51 reviews

5.0

Dec 21, 2011

It is very educational and fun.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Knowledge Management Salary Co-workers Experience

Cons

Location Requirements and people i work with

2.0

Oct 26, 2011

Not So Great

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

I get to work from home. I get along with most of my co-workers. It provides an overall decent learning experience if you are new to the IT field.

Cons

Insufficient wages and raises. Employee performance is not recognized. There really is not any room for growth. Insufficient communications between management and employees.

2.0

Feb 10, 2009

Great for getting your start in IT.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Great for an entry level tech job. You don't necessarily have to a technical background for some jobs. I had a customer service background.

Cons

I have yet to see a single benefits since being absorbed by CompuCom (formerly Getronics). We no longer have sick days. The company will pay for your certifications but are VERY selective of what they support compared to before. The migration process has been a pain, which is disheartening being that we are an IT outsourcing company. New employees that work evening shifts no longer get a differential (only overnight and its reduced)

Viewing 49 - 51 of 51 Reviews

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CompuCom Help Desk Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It is very educational and fun.

Not So Great

Great for getting your start in IT.

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