CompuCom reviews

3.2

57% would recommend to a friend

(563 total reviews)

Mick Slattery

57% approve of CEO

44% positive business outlook

Reviews by job title

563 reviews

Reviews about "Management"

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1.0
Jun 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent, and start immediately. They will provide a cell phone. Certain areas of the company function failry well (service desk, field operations). "Worker Bee" level employees work extremely hard to make things work.

Cons

Communication is dismal. Managers consistently ignore requests for information. The company does not understand that data center outsourcing is a different animal than service desk outsourcing. Keeps making the same mistakes over and over and does not learn from them. Salaries are poor, raises barely exists.

5.0
May 25, 2012
Recommend
CEO approval
Business Outlook

Pros

as a remote field techincal support analyst, I have the mobility to travel throughout the greater Los Angeles area, supproting our flients at their various branches and offices. I am given the autonomy of making my own decisions, scheduling and servicing the client in the best way I see fit, using company-provided laptop and wireless service. I've never met my boss, nor could I pick her out in a lineup. She works from the Phoenix office and we only communicate via phone, text, emails and biweekly conference calls. I normally only hear from here or othere management team members when there is a problem or and emergency request for support.

Cons

Communications - Free wirelsss phone line is a great perk, tho it's because they have a bundled service through the service providers which gives us limited customization.. e.g., I could not get Assurion coverage on my purchased Smartphone, as my name was not directly associated with the account. The basic phone from their bundled deal with T-mobile gave me a 'free' POS Blackberry-style phone that short circuited after my sweating on it less than a month after getting it. Mileage - While a company-porovided van was once available, I had to buy my own car (Toyota Matrix) and submit mileage expense reports that reimburse me @ $0.48/mile, but onliy after the first 15 miles of each day.. The justification for this is that it's not fair to those workeres who commute to their offices. There is also a 30-day window to submit your mileage expense reports. Unfortunately, I've been so busy trying to keep up with the workload; up at 3am updating tickets online in my PJs, that I rearely get to submit the reimbursement requests in time.. given the price of gas the the miles i drive, I'm therefore slowliy going into debt maintaining this job. 210k miles in 5 years. My poor car.. but it's finally paid for!

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