Objective Review of my Time with Compucom - San Diego
Pros
- Paycheck - Relative Autonomy to Manage Resources that delivers the most value to the Customer - Great People! Dedicated Employees Great for entry level aspiring IT Professionals
Cons
- High Level of Attrition for Field Techs and Service Desk Techs. Impossible to predict the customer experience. - Antiquated Technical Solutions. Far far behind with digital transformation. Pretty much every other managed service provider is ahead of them as far as maturity. - Compucom Leadership(Dir level and Up) does not listen to the Managers on the ground or their customers. Leads to high level of short term contract engagements. They can sell and get contracts signed but cant hold onto those contracts past the initial 1 year. - Leadership Decisions over the last 5 years have had consequences. Leading Compucom to be more of a "Niche" provider and way behind competitors that they used to be ahead of. - Salary offerings are way below market value
