Is Computershare a good company to work for as a Client Service Officer?

Client Service Officer professionals working at Computershare have rated their employer with 2.4 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Client Service Officer Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Client Service Officer interview questions at Computershare .

Does Computershare pay Client Service Officer employees well?

Client Service Officer professionals rate their compensation and benefits at Computershare with 2.1 out of 5 stars based on 146 anonymously submitted employee reviews. This is 32% worse than the company average rating for salary and benefits. Find out more about Client Service Officer salaries at Computershare.

How happy are Client Service Officer professionals working at Computershare?

20% of Client Service Officer employees at Computershare would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Client Service Officer professionals have also rated Computershare with a 2.5 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.1 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Client Service Officer reviews

2.4

20% would recommend to a friend

(146 total reviews)

Stuart Irving

28% approve of CEO

20% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.5

Work/Life balance

2.1

Culture & values

2.1

Senior management

2.1

Compensation and benefits

1.9

Career opportunities

Client Service Officer employees have rated Computershare with 2.4 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Client Service Officer professionals have an average working experience there. Computershare is rated 35% below average by Client Service Officer professionals compared to other employers within the Financial Services industry (3.7 stars).

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Reviews by job title

146 reviews

2.0

Jan 4, 2018

Don't recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are pretty good. Insurance is decent and is cheaper than most places. Not much else is good there.

Cons

Pay is low for the type of job. Training is terrible. The service they provide their customers is horrific which makes the job much harder. No organization. Management doesn't seem to know much about the mortgage industry so asking them for help is pointless.

4.0

Oct 28, 2017

customer service rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it was a good job they teach you a lot of about stocks.

Cons

micromanagement also promoting people with no skills. Not advertising there promotional positions just choosing who ever they want.

3.0

Oct 22, 2017

Great pay, but some work can be overbearing.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have really great pay for customer service reps on the transfer agent side and the training is very essential to the job so you can utilize your tools and knowledge to help customers.

Cons

You're most likely to get hired through a temp agency and stay with the temp agency and not with the company. I know people who have stayed with the temp agency for way over six months.

Viewing 127 - 129 of 146 Reviews

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Computershare Client Service Officer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don't recommend

customer service rep

Great pay, but some work can be overbearing.

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