Base pay is low, bonuses depend on many variables that are out of your control.
Company hierarchy for disciplinary actions does NOT EVER come off your record. That's right, they don't fall off after a period of time. I'm not talking about extreme infractions. I mean Infractions such as doing something/saying something incorrectly as far as information to the consumer. Instead of training, they can write you up and those infractions build in unrelated areas but are still escalated into Final Disciplinary action and/or termination.
Raises are very minimal. I've been there several years and have met my goals 83% of the time, yet I've only been given a .49 increase, once.
The owner cares more about the company's status as "Best Place to Work in Collections" and "Forbes Magazine top 5000 growing biz list" than he does about employees. He masks it by providing cake once a month to the employees.
