Excellent BPO Company - if you grasp the BPO reality then you will enjoy all that it offers
Pros
*Strong focus on personal development, with plenty of opportunities to grow when they become available. *Employee engagement is driven by staff suggestions rather than the company deciding what to celebrate, making activities and events feel genuine and inclusive. *Staff parking is provided after two years of service, which is a significant benefit given the cost and availability of parking in Auckland CBD. *Flexible remote working options help support a healthy work-life balance. *The company genuinely acts on feedback from the annual Employee Satisfaction Survey, and you can see improvements being implemented. *Leadership is approachable, visible, and makes a genuine effort to engage with employees instead of remaining disconnected from the frontline. *Having multiple clients provides a level of job security that's reassuring. When one account changes, the company makes an effort to redeploy employees to other suitable opportunities where possible.
Cons
*As a global organization, it can feel like there's a disconnect between local employees and global senior leadership based overseas. This is partly because we're heavily embedded in our clients' systems and day-to-day operations, so it's easy to feel more connected to the client than to our own organization. *Team Leader remuneration could be more competitive and better reflect the level of responsibility and the impact the role has on business performance. Hopefully, pay continues to keep pace with inflation and market rates. 😉 *Business priorities can shift based on client seasonality, so workloads and projects may fluctuate during the year.
