Pros
Conductor genuinely cares about their employees, and ensure their needs are met - compensation, work-life balance, upward mobility. The culture is one in which everyone wants everyone else to succeed - there's friendly competition among teams, but every Conductor is willing to help one another in a way I haven't seen at any other company. This positivity trickles to how we treat our customers. Conductor truly embodies a customer-first mentality, and will always do right by them. Working with some of the smartest people I've ever met who genuinely care about our customers succeeding is what's kept me at Conductor for years.
Cons
Being customer-first means we refuse to be dishonest with our customers or prospects. Sometimes, when our competitors are blatantly dishonest about what they'll provide for a lower price, it becomes challenging to retain certain customers who are wooed by these lies. Luckily, 90% of these customers return to Conductor after realizing they've moved to an inferior product and service model, but it's a challenging experience from a Customer Success team perspective.