Office environment:
Micromanagement to the extreme. Sales goals are ridiculous and can only be obtained by high-volume offices. The computers crash all the time and the IT department will treat you like a moron when you call to get it fixed. "Busy Season" runs alongside Tax Season and from late January through April you will have no life outside work. Your shift will be at least 10 hours, lunch is cut to 30 mins, everyone works 6 days a week, and time off is blocked. If you have to be out for any reason during that time it is a write-up. Sales goals are also increased even more, making all the extra time and stress all for nothing when your paycheck stays the same. The company does not have an actual call center, so each office is expected to double as part of a call center. You are required to take at least 25 calls per day, which is only obtainable if you have little to no walk-in customers. Phone customers are considered priority, which I disagree with. If someone took time to actually come to your office and speak to you in person, they should be serviced first. The customers are extremely rude and you will get cussed out at least once a day. Part of this is the product and demographic but I also absolutely believe it is exacerbated by the fact that the company does not care a single bit about the customers once they get their money.
Products:
This company sells non-standard insurance, meaning your customers have no license, a suspended/revoked license, lots and lots of traffic violations, and only come to you because they have to have insurance to renew their tag, settle a ticket, drive a car off the lot, etc. On top of that, IF they ever have to file a claim with these people, they are screwed. Only the state minimum is offered, and the adjusters will find any way possible NOT to pay the claim, even if it means making up a BS story. One of our customers had bullet holes all over the side of her car and they tried to say the damage was already there, when we are required to take photos of all vehicles to prove any existing damage. The Roadside Assistance product is forced on everyone, but when you call they will either say that your policy doesn't exist or just never show up to help. If you (the agent) call yourself to try to get something done, they will transfer you over and over or just flat out hang up on you.
If you're desperate for a job, already dead inside, and love having managers over your shoulder all day every day, and are perfectly fine making people pay for something that is completely useless to them, then this job is for you.
