1. Upper management is horrible. My district has gone through 3 District Managers in 3 months. Most of them were some variety of bad. Constant micromanagement, constant pressure, frequent write ups (some of which were literal threats!), complete lack of transparency regarding policy.
2. Commission and compensation plans are pennies. This wouldn't be such a huge issue if T-Mobile corporate stores didn't pay nearly double what CS pays. At CS as a sales rep, your hourly pay (varies state to state) starts at $15/hr or lower, and your commission can net you, at most, less than $20 per voice line you sell. At a T-Mobile corporate location, you generally make at least $20/hr, and your commission nets you upwards of $100 per voice line you sell. CS loves to act like commission checks are huge, life changing bonuses, but because the majority of your commission pay is based on store goal attainment rather than individual performance, doing well as an individual salesperson isn't enough to make good money. If your store is in a rural area where not many people like to spend lots of money on their phone plans, you simply won't make much above your hourly pay. I for example placed top 5 in my district of 40 sales reps for 3 months in a row. The commission checks for those months? None of them broke $500. Yet CS upper management will tell you in training that employees regularly bring in $1500 commission checks, this isn't the case for almost any sales reps outside of those in huge city centers.
3. It's still retail. High stress, angry customers, unreasonable expectations from upper management. The difference is that you have to spend a lot longer with individual customers than you would in most other retail positions.
