Constant Contact reviews

3.1

45% would recommend to a friend

(746 total reviews)
avatar

Frank Vella

57% approve of CEO

37% positive business outlook

Constant Contact has an employee rating of 3.1 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Constant Contact employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

746 reviews
2.0
Nov 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent benefits package Work-life balance; I never take stuff home Life is good if your a software engineer or developer You can sleep at night knowing your directly helping small business vs. wall street fat cats

Cons

*When 95% of reviews mention "beer cart fridays" this should tell yuo something about the a) gullibility of the employee writing and b) the self congratulatorty snow job the company has pulled over the eyes of most people. Seriously, a $2 Sam Adams is the key to career happines? Who knew. Call the Harvard Biz Review to write a case study on this. *The company likes to brag about the "no jerks" hiring policy, but this has long ago been thrown out of the car at 75 mph. You have senior management that prostitutes customer data to sketchy "partners" for cross selling that only net $15k to make quarterly stock numbers. Way to go. *I write the same employee review every year. Nothing changes. They say that career development is the employees' responsibility, but when you have managers who by and large stifle their people and don't promote from within, this is laughably pathetic. (And HR, if you are reading this, I am not going to contact my HR Biz Partner or the CHRO to "discuss my concerns." HR is smart, backstabbing and gossipy enough to know the dept not considered a neutral party. They are not the rank-and-file employee's friend. No employee wants to stick their neck out and be the target ) *Senior managers think they know what the customer wants without talking to them. Sample size that changes a program's direction can be as little as 6 custoemrs. *If you are a intelligent and talented and a woman, watch out. Your bosses will resent you and you will have to do triple the effort to prove yourself to no avail. *mediocrity rises to the top. People who can't move the needle on the weaker products we offer get lateral or upward moves to ruin new products. *Interns get better treatment and opportunitys than employees

5.0
Nov 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Amazing atmosphere, CEO and all senior management are present and approachable. Charitable giving, beer cart Friday, ping pong table, skee-ball, free soda and juices, food trucks a few times a week- almost a startup atmosphere. They encourage a work-life balance and do things to encourage it! Out of the box thinking is encouraged and rewarded. Goals are lofty but with hard work you can achieve them.

Cons

Benefits aren't the best for hourly employees. Work from home policy not entirely clear. That being said if you make it to 10 years your get a 30 day sabbatical. Getting answers can sometimes be challenging as the company has so many groups that are integral parts of the day to day operations.

avatar
Constant Contact Response
11y
It's great to hear that you’re enjoying your work so much! Regarding your work from home question, if you’re willing, we’d love if you were able to schedule some time with your HR Business Partner so everyone can be on the same page on this topic. If you need help making those arrangements, please don’t hesitate to let us know and we’ll help work with your manager to make it happen.
2.0
Oct 31, 2014

It's Sad

Recommend
CEO approval
Business Outlook

Pros

Work-Life Balance, Most of the people are great, training was great, product WAS great.

Cons

Management, the new people they are hiring are not qualified for specific roles. Very bad at promoting within. Retention of great employees was low. The motto seems to be Management knows best and were reluctant to listen to others out side of a management role. Many teams did not communicate well, lots of miscommunications. Out dated systems and customers were taking notice.

avatar
Constant Contact Response
11y
We appreciate your feedback, even when it's a little hard to hear. Please send directly to Bob Nicoson, HR Director, your suggestions on what we can do to make it easier for you to access your HR Business Partner and our Ops & Rewards team - whether it's scheduling concerns with your manager, the hours you & our HR department work, or any other reason, we want to work with you to find a solution. We'd also like to hear from you more specifically about your concerns about one-on-one meetings and why you've felt that's been difficult to have scheduled. Thanks for taking the time to bring these concerns to our attention.
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