Consumer Cellular reviews

3.5

67% would recommend to a friend

(809 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

809 reviews
1.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

It is 9 mins. from my home Met some really nice people. If this is your calling there is a lot of growth opportunity

Cons

"We pay for your benefits" they do but there is a catch. You have to agree to their terms which is a wellness program. Now I don't have an issue with it per say, you have to walk a certain amount of miles per month, I have the issue that they keep that little secret to themselves until AFTER you have already started training. Some of this may read as petty but I just don't understand the logic behind it..no garbage cans at your desk. You have to let your garbage sit at your desk until you get up and go on break or lunch, you get the point. There are company policies but each supervisor chooses which ones they follow, amend them or just don't follow..for example there is no policy that states one can not eat certain "dry" foods ie: donuts, which the company supplies but my supervisor said no. When I was told this I felt like I was being spoken to like a 2 year old. I have mastered the skill of eating just saying. The pay is $12.71 for the first 32 hours and the last 8 are at $21.71 which comes to $14.11 per hour, now that makes sense..not. When I started there were 19 people in my training, 2 months later there are only 7. Some got let go and others quit. And DO NOT EVEN THINK ABOUT taking any time off or coming in late during training or for the 1st 60 days you will get fired. Your not allowed t see the PTO that you accumulate from day 1 until that 60 days. No benefits for 90 days. And if you do not have the patience of a saint this job is definitely not for you. You will assisting senior's who do not have the first clue on how to operate a smart phone and will buy an iPhone because their 10 year grandchild told them too. I'm not exaggerating with this, you will literally have to tell them after you have them make a test call to put the phone to their ear. I'm not joking! You will get calls asking how to turn the phone on, how do I make a call, how do I turn the phone off, what's a "home page" what's an app. It is ridiculous with some the issues they will call about. Best of luck!

1.0
Jan 24, 2019

Caution

Recommend
CEO approval
Business Outlook

Pros

Good benefits and the bonus can be great

Cons

Horrible work structure and not so forgiven when life events happens. unreasonableness seems to be the model of dealing with their workers. They expect for you to bend over backwards for the customers but they do not do the same for the employees!

2.0
Jan 21, 2019

perfect firing

Recommend
CEO approval
Business Outlook

Pros

Now and then they have donuts in the break room.

Cons

keeping us totally in the dark

Viewing 583 - 585 of 809 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.