Consumer Cellular CSR Agent reviews

2.6

44% would recommend to a friend

(177 total reviews)

Ed Evans

43% approve of CEO

42% positive business outlook

CSR/ Agent employees have rated Consumer Cellular with 2.6 out of 5 stars, based on 177 company reviews on Glassdoor. This indicates that most CSR/ Agent professionals have an average working experience there. Consumer Cellular is rated 25% below average by CSR/ Agent professionals compared to other employers within the Telecommunications industry (3.5 stars).

Reviews by job title

177 reviews
3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

PNW offices are remote and flexible for working conditions.

Cons

Management will let things slip through the cracks that ultimately end up biting the lower level employees.

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Consumer Cellular Response
2mo
Thank you for taking the time to share your experience and feedback—we truly appreciate it. We’re glad to hear that you have benefited from the flexibility and remote work environment. Creating a workplace that supports our employees’ needs is important to us, and it’s great to see that reflected in your experience. We also take your feedback about follow-through and support very seriously. Ensuring our leaders are consistently engaged, providing clear direction, and helping team members meet their goals is a priority. We know that when communication or follow-up falls short, it can have a real impact, and that’s not the experience we want for our employees. Your insight is valuable and helps us continue to improve how we support our teams and develop our leaders. Thank you again for sharing your perspective, and we wish you all the best in your future endeavors.
3.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home

Cons

management has favorites and it will effect your work life

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Consumer Cellular Response
2mo
Thank you for sharing your feedback. We’re glad you are here at Consumer Cellular and value the flexibility of working from home. Every employee deserves to feel supported, treated fairly, and given equal opportunity to succeed. While no workplace is perfect, we continuously work to ensure our leaders create an environment built on trust, respect, and consistency, not favorites. We appreciate your honesty and the perspective you’ve shared. Feedback like this helps us continue improving.
3.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people Easy work regular hours

Cons

Pay is really low for the amount of work expected of a Tier 1 CSR. At minimum, it should be $18/hr.

Viewing 4 - 6 of 177 Reviews

Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.