Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.5

      67% would recommend to a friend

      (809 total reviews)

      Ed Evans

      69% approve of CEO

      66% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.6

      Career opportunities

      3.4

      Senior management

      Consumer Cellular has an employee rating of 3.5 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      809 reviews
      2.0
      Nov 7, 2017

      Senior Customer Service Rep

      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefits (except the health insurance is ridiculous with the activities you have to complete) & good increase in wage when promoted.

      Cons

      Very stressful and a very high call volume, I cannot remember the last time there was availability, which makes the customers calling in even more mad at you than they already are. Always changing policies, but half of the time they do not inform you of the change and then they dock you on your call scores and fail it for the month, which could impact your job status. They need to train their staff better not just the reps, but also the Sups and upper management.

      3.0
      Oct 29, 2017

      Great Company Goals, Poor Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get plenty of opportunities to volunteer. Benefits are really good. You get a day during your work week to either come in at overtime pay or take it off to get appointments and stuff done.

      Cons

      I never got the management I needed to succeeded - they are very metric based when it comes to their call center teams - it doesn't matter how well the customers' feedback on you is - you don't meet metrics, and you're gone.

      3.0
      Oct 28, 2017

      Call Center Customer Account Advisor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were high quality employees and management.

      Cons

      Required Call Center metrics were very difficult to achieve. Calls were micro-managed. Very stressful position with high turnover. Manager told me "the quality of my work was much better than the quantity of my work". That was when I knew it was time to leave.

      Viewing 646 - 648 of 809 Reviews
      Related searches: Consumer Cellular jobs | Consumer Cellular salaries | Consumer Cellular benefits | Consumer Cellular interviews
      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.