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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.6

      69% would recommend to a friend

      (809 total reviews)

      Ed Evans

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      809 reviews
      1.0
      Feb 14, 2015

      Very strict attendance policy!!

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical, dental, vision benefits are great, pay is good, they do have employee appreciation days and meeting every few months, they are kinda fun.

      Cons

      The attendance policy is so stupid. I worked there for 3 months and my child got really sick, they fired me for missing days so I could take her to the doctors. I asked if they had FMLA (family medical leave act) and was told no..um it is a federal law that companies have it and when I confronted them about it, the HR lady said she would look into it. Never did, they fired me. And my supervisor was horrible and played favorites and lies to upper management . Horrible place to work.

      3.0
      Jan 27, 2015

      It was pretty awesome

      Customer service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a great benefits health, dental, and vision! Pay was pretty high for a call center, employee appreciation days where they buy the whole building lunch from some restaurant then the higher ups service it to you! Chances to advance are pretty high. They have set pay raises from how long youve been there. Plus they give you Christmas cards with money inside (amount depending on how long youve been there)

      Cons

      Training is pretty fast, they throw you on the phones right away. Some supervisors are pretty rude and could care less about their reps on their team. occurrences add up fast. They count an occurrences against you for everything. If your a min late from break...guess what? You get a half of occurrences. Call mentoring is lame they mark you for the littlest thing! If you don't have a supervisor willing to go to bat for you, than your overall call scores will fail you which will make you go on a probation and they mess up again on your call scores. You'll lose your job. The people mentoring the calls do make mistakes and if the your sup doesn't dispute your score your SOL.

      4.0
      Jan 9, 2015

      The Company That Keeps Giving!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consumer Cellular is a great company to work for! I have never felt so appreciated for the job I do every day. Positive encouragement from my Supervisor, and being part of a supportive team; also, the pay and benefits are excellent. Really is a company that cares about its employees and like to give back to the community.

      Cons

      Be prepared for lots of change. This is pretty typical for a company that is growing, so need to be pretty flexible.

      Viewing 772 - 774 of 809 Reviews
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      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.