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      Consumer Cellular

      Engaged Employer

      Consumer Cellular reviews

      3.6

      69% would recommend to a friend

      (809 total reviews)

      Ed Evans

      71% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Consumer Cellular has an employee rating of 3.6 out of 5 stars, based on 809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Consumer Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      809 reviews
      1.0
      Nov 12, 2014

      CSR 1

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      100% employer paid benefits for employee after 90 days, promotes a positive culture of doing the right thing. Decent pay and overtime always seems to be available. Team supervisors who are supportive and generally seems to care.

      Cons

      Metrics, High turnover, Limited growth potential. The straw that broke the camels back for me is when a Lead instructed me to lie to a customer rather than correct the issue, then degraded me while verifying that what I heard was correct. Started looking for other employment immediately.u

      1.0
      Nov 4, 2014

      Horrible, horrible people

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I guess I'd say the pay was okay. Better than anything else I could find in the Phoenix area. Other than that I can't think of one possible good thing to say. I'm not even kidding.

      Cons

      Where to start? 1. For starters, just assume you will be fired from this job. It's just a matter of time and they will can you for every little thing. 2. They are obsessed with your time and will control you up to the very second. Not even joking. The second. They keep track of everything you're doing and basically know where you are at all times since they require you to check in/sign in for everything. Have to use the bathroom? Better wear a diaper. 3.You are selling, which is challenging in itself, so the fact that you're being listened in on by your manager that's sitting a few rows down from you on some headphones makes for a very stressful work day.

      3.0
      Oct 20, 2014

      Great Job, Strict Policies.

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent, you only have to give a 24 hr notice for unpaid time off requests, friendly environment with coworkers. Very stable position.

      Cons

      Very set daily routine, work day will consist of the same thing, typical call center job. Very strict attendance and adherence systems. It is mandatory to follow their rebuttals, and I noticed that setting a customer up for service is a lot easier than handling a current customers account, the customers always find something that they are unhappy about. (Service strength, bill amount, etc) Although it is a friendly environment with your coworkers, the leads and management can feel a bit cliquey. You'll have to get past genuinely trying to help people and think of them as just numbers to get more money. Overall, as long as you can be there every day you are told to, and you can say exactly what they tell you to say, you will do well with them.

      Viewing 778 - 780 of 809 Reviews
      Related searches: Consumer Cellular jobs | Consumer Cellular salaries | Consumer Cellular benefits | Consumer Cellular interviews
      ReviewsConsumer Cellular reviews

      Glassdoor has 829 Consumer Cellular reviews submitted anonymously by Consumer Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Consumer Cellular is right for you.