Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 10 reviews)); "There were some amazing coworkers." ((in 6 reviews)); "Great people" ((in 5 reviews)); "Nice Break Room" ((in 3 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"completely disorganized ,poor training, never seen an actual paystub" ((in 11 reviews)); "Not PCI, dirty restrooms, unorganized, favoritism, pay" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

4.0

Jun 6, 2022

Good pay and hours

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and hours Ability for overtime Easy training

Cons

Not necessarily bad but they’re strict, so be aware of commitment availability

4.0

Jun 6, 2022

Csr

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, pto, willing to work with you

Cons

Nothing really bad. Maybe pay could be higher. No sick days

1.0

Jun 4, 2022

Read carefully before applying!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Constant overtime due to low staffing

Cons

! Company only offers a week of training even when agents are open with the fact that they are not ready ! My first week there were so many IT issues less than half of us made it to the floor ! There are employees here over a year only making $12.50/hr in positions higher than me ! IT can take over a day to call you back, and when they do they state that they fixed the issue and you have the same issue the next day ! We have to take credit card payments and our black out never works and then we have to tell our sup and every time and then they have to have the call deleted … but then our sup goes to pull a call and says none of our calls are recording . I don’t know a lot but this sound like a huge legal issue ! All of leadership get fired, goes missing, or disappears ! You can always feel the tension … do not work here

Viewing 70 - 72 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)