Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"great pay and work from home" ((in 10 reviews)); "Great people" ((in 6 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Nice Break Room" ((in 3 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 3 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"Poor management" ((in 17 reviews)); "Little or no training for those in management roles" ((in 10 reviews)); "Not PCI, dirty restrooms, unorganized, favoritism, pay" ((in 6 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 4 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

May 2, 2022

Great Company - Growing Quickly

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Leadership cares - advancement opportunities - better than average starting pay

Cons

Nothing the company doesn't try to improve

ContactUS Communications Response

4y

Thank you! We love your feedback.

1.0

Apr 7, 2022

Run the other way

Leadership

Recommend

CEO approval

Business Outlook

Pros

If you work here outside the call center your job is a piece of cake.if you work in the call center expect little to no training, long hours and little pay.

Cons

Bad pay, long hours. I’d also like to point out that the president gives out gift cards to employees who leave positive reviews here in hopes they will drown out the negative reviews. We constantly got asked to leave a good review.

1.0

Mar 31, 2022

Run

Tier ii customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from the comfort of your home.

Cons

Little to no pay, calls back to back. Having to ask to take breaks and lunch and sometimes there is a “hold”. Taking verbal abuse from customers. The list goes on and on. My client was torrid and it was the worst job ever. Management and HR was incompetent.

Viewing 76 - 78 of 190 Reviews

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Jobs at ContactUS Communications

Inbound Customer Care Agent

Customer Support Agent (Onsite PA)