Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ContactUS Communications

      Is this your company?

      ContactUS Communications reviews

      2.9

      51% would recommend to a friend

      (190 total reviews)
      avatar

      Trevor Friesen

      52% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Culture & values

      3.0

      Senior management

      3.0

      Compensation and benefits

      ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      190 reviews
      2.0
      Jan 28, 2018

      Basic Call Center work, would not be so bad if they didn't cheat payroll

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its call center work. Pay is okay, job is mostly easy if you have a quarter of a brain. Easy to get promoted if you know who to ingratiate yourself on and do your job well. Easy to get hired and mostly no hassle.

      Cons

      Bed bugs. Its a problem in call centers yet they did nothing to fix it when I was there. Payroll is terrible - was repeatedly missing pay from my checks and promised to be made up "on the next check" and never did. They owe me about 60 hours of backpay currently and keep blowing me off now that I'm a former employee. I recommend people with similar issues look into a class action suit - CallTech/Teleperformance (also a call center in Columbus) pulled the same stuff when it was run by the same people that run the Hilliard ContactUs and got slapped pretty hard for it. Its call center work - it generally sucks.

      avatar
      ContactUS Communications Response
      8y
      Thank you for taking the time to provide your feedback. ContactUS makes every effort to make our diverse workplace as enjoyable and unique workplace as possible. We offer the ability for all levels of the organization to work with management to provide feedback. We pride ourselves on our continuous clean pest inspections that we post monthly outside of our employee lounge. Payroll works meticulously to complete payroll in an accurate manner and correct any mistakes quickly as possible. If you feel like there is any issue that was not resolved prior to your departure, please email hr@contactusinc.com.
      3.0
      Jan 22, 2018

      Customer service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Data entry, skip tracing, strategic Rebuttals, Good Conmunication.

      Cons

      I’m very detail oriented, solving problems, candor, witty.

      avatar
      ContactUS Communications Response
      8y
      Welcome to the ContactUS Family. Glad to have you!
      4.0
      Jan 15, 2018

      An Overall Positive Experience

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      • I feel as though I am provided all the tools and knowledge I need to complete my job with confidence. • My fellow agents are (for the most part) kind and helpful, like a big family. I have made a lot of meaningful friendships with my coworkers. • I trust most of the supervisors and lead agents to help me solve any issues I have.

      Cons

      • Critter problem in Grindstone office. Bugs everywhere, I come home with flea bites on my ankles in the summer time (don't own any pets at home.) Snakes live in the ceiling. I don't want to work in jumanji!! • Definitely some favoritism in regards to some specific supervisors or members of leadership, but fortunately those who do not help make up a small portion of management around here. • I have had some serious qualms with HR in the past where my issues/inquiries have been straight up ignored. We have recently had a new hire in the HR department and he's really thriving here. Don is a super helpful guy who has solved my aversion to the department. • Insurance plan is super expensive.

      Viewing 163 - 165 of 190 Reviews
      Related searches: ContactUS Communications jobs | ContactUS Communications salaries | ContactUS Communications benefits | ContactUS Communications interviews
      ReviewsContactUS Communications reviews

      Glassdoor has 199 ContactUS Communications reviews submitted anonymously by ContactUS Communications employees. Read employee reviews and ratings on Glassdoor to decide if ContactUS Communications is right for you.