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Thank you for taking the time to share your experience. We are surprised to hear you feel you have taken a pay cut, as most of our team has grown to earn more in recent years with the new compensation plan. This is certainly something to discuss with your supervisor. In addition to surveys, we invest in third-party employee focus groups every January to ensure we are meeting our employees' expectations and to learn about opportunities for improvement. We would love to include you in the next focus group to ensure your voice is heard. At Cool Today, we truly are a people-first company with our customers and employees being our first priority. If this has not been your experience, we would like to know more. Please reach out to your supervisor, HR, or directly to me so we can include you in the upcoming focus group.