Leadership does not hold the correct parties responsible for delays. It was a consistent issue of maintenance not completing or even doing the job in order for the house to be moved into. One instance, I had a home that was attached to a resident for 2 months that was set to move into at the end of May. The day before I was told by the maintenance coordinator that they had “just forgot” to turn the home. I had been regularly checking in with the maintenance coordinator that the home was on track to be moved into on that resident’s assigned move in date. When I had to tell the resident, I got screamed at and berated by home for over an hour. Senior leadership essentially let this slide on the maintenance side and threw me under the bus for not checking in with maintenance enough. Maintenance is understaffed, but it is the senior leaderships job to make sure they are staffed and that they are on top of turning homes.
