Cotality reviews

First, any reviews for this job from more than 2 years ago can be ignored. The tech support for Alamode was purchased by CoreLogic and the culture is NOT the same. Also this is NOT just a Tech Support job. You will be expected to Sale products and push products, up-sell, and act as a business consultant for customers. In addition to to acting as a salesperson and troubleshooting the CoreLogic (alamode) software, you will be required to troubleshoot Windows, Outlook, 3rd party Antivirus, network connections, use 3rd party tools (Fiddler, Charles, etc...), and you will have to learns some SQL commands. The pay is not commensurate for what they expect you to do. And the more you do, the more they will expect, the appetite of management to heap more responsibilities onto you is insatiable. The benefits are average to below average. Pretty common among corporate conglomerates in today's job market. The benefits alone are no reason to take a job with this company. High premiums and high deductibles for average coverage. I mentioned 'Potential' for bonus in the Pros, because it technically is available. However, the Customer Support Management will do anything they can to ensure you do not receive this bonus. They will argue semantics over your phone calls, they will allow negative surveys to affect your bonus potential when the customer survey explicitly says that the tech support was good, but the products are terrible. Your bonus potential is tied to those customer surveys, and when the customer doesn't like what developers are doing, Management will hold you(tech support) accountable for the customers feelings about development. As a tech support person you will not be able to participate in any of the special event weeks that the company uses as a show of caring about 'Work life Balance'. If your a phone employee they do not care about work life balance for you. Most recently CoreLogic emailed all employees advising we would get 3 hours paid off on a Friday as part of the Summer of Fun...NOT tech support. We did not get the 3 hours off, though management and development did. And management was not interested in doing anything else for us. No extra 3 hours added to our check, no extra PTO time for us on some other day...nothing. Also you will get emails constantly from Marketing and Management showing them participating in all fun events, they want to be sure that as a tech you know how much fun they are having during work hours while you are given nothing. Unless you need a job very badly, keep looking. Or use this as a temporary thing while you keep looking for something else. The attrition rate in this position is pretty high for good reason. You will not earn pay commensurate with your job duties until you have been there for 5 years or more...and maybe not then either. This year there was a freeze on raises ostensibly because of Covid, though the company is still making a billion dollar profit this year. Too many Cons, and not enough Pros

Can be difficult to advance, poor culture from the top. CEO has negative attitude toward WFH, resulted in late action at beginning of COVID-19 crisis and a pre-emptive re-entry that is moving forward as cases and hospitalizations rise across the state and country.