CoventBridge Group reviews

2.5

25% would recommend to a friend

(247 total reviews)
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Doug Merriman

34% approve of CEO

32% positive business outlook

CoventBridge Group has an employee rating of 2.5 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoventBridge Group employee rating is 33% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

247 reviews
5.0
Nov 30, 2016

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is plenty of work for someone who wants and is willing to work. I have been with the company for almost five years. The CEO Dave Merrill is very open to speaking with his employees and does care about the investigators and their success. Mr. Merrill has surrounded himself with a great management team since the merger. Middle management does a great job helping new investigators and it seems that there is an open door policy all the way to the top if needed. I would highly recommend this company to other investigators.

Cons

There are some long hours with the traveling but knowing your making a difference it's worth it.

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CoventBridge Group Response
9y
Thank you for the review. We are taking into account your advice and are glad that your experiences with CoventBridge Group have been mostly positive. If you would ever like to provide additional feedback please reach out to us at EmployeeInquires@coventbridge.com. Thank you.
5.0
Sep 2, 2016
Recommend
CEO approval
Business Outlook

Pros

I have been a field investigator with this company since it was International Claims Specialists (13 years). It has grown every year and will continue to do so for many more. The growth has occurred due to client satisfaction and mergers/acquisitions of other smaller companies. CoventBridge is currently the largest investigation company in the world. Therefore, there is job security if you are competent in your job and you do your required duties. The organization has a solid foundation for work flow and it has been in place for decades. The 401K’s matching program is excellent. I have been with the company for over 13 years and I get approximately 5.5 weeks of paid time off every year with the option to carry over 1 week into the next year. New hires get 2 weeks of PTO a year. The benefits offered are decent. You can have the flexibility to manage your schedule and you work autonomously. If you are adept at working claims and surveillance cases, it opens more doors regarding your case load and additional pay. Investigators deal directly with most clients and it also opens more doors for additional work, accurate work and builds a personal relationship with them, which results in returning clients due to their satisfaction. The video uploading process is being streamlined and redesigned to be more efficient. There are opportunities for advancement into management positions. Just this week we were sent a notice that there are several management openings waiting to be filled. Moreover, you can work remotely in your home office without having to relocate to another state. The company has a tuition reimbursement program if you want to take college or industry focused classes, which can improve your work product and make you a more valuable asset to the organization. The company prides itself on being a fast paced and client satisfaction oriented organization that also focuses on its employees.

Cons

With a company of over 500 remote investigators nationwide, you will be a “just a number”; at least at first. Proven and consistent positive work product will result in you going from being “just a number” to a “go to guy” when a high profile case comes in. This is not a Monday-Friday/9-5 job and anyone in this industry should already know that. The early or late hours on weekends and holidays can be a pain; however, that it what is required to be successful.

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CoventBridge Group Response
9y
Thank you for the review. We are taking into account your advice and are glad that your experiences with CoventBridge have been mostly positive. If you would ever like to provide additional feedback please reach out to us at EmployeeInquires@coventbridge.com. Thank you.
5.0
Aug 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Having been with the company for nearly 8 months now, I have come to find that if you put in the effort and get your work done, the company rewards you. I started off in the office then transitioned to the field. The upper level management is stellar and they will do anything to see you succeed so long as you take the first step. I have never been with such a rewarding company in my life. The Smart Partner system is easy to use and has minimal flaws. Pay is good and the fact that we get a company gas card and auto allowance really makes up for only being paid minimum wage for travel hours. It shows that the company made a genuine effort to ensure your vehicle stays in top shape. Jason Hunt, and John Ferrante specifically: These are two of the most professional, yet down to earth bosses I have ever had the pleasure of working for. Both are thorough in their work, and set a great example of the standard we hold for ourselves at CoventBridge. Many people will complain about things being out of order or not working properly due to the merger with Global Options, but all it is, is a bump in the road.

Cons

I would like to see a little better communication between case managers and field investigators. Perhaps a phone call for all Rush cases, and timely scheduling. Due to the timing, the company is still in the process of working out all the details, so nothing will be as efficient now as it will be in 4-6 months.

avatar
CoventBridge Group Response
9y
Thank you for the review. We are taking into account your advice and are glad that your experiences with CoventBridge have been mostly positive. If you would ever like to provide additional feedback please reach out to us at EmployeeInquires@coventbridge.com. Thank you.
Viewing 91 - 93 of 247 Reviews

Glassdoor has 253 CoventBridge Group reviews submitted anonymously by CoventBridge Group employees. Read employee reviews and ratings on Glassdoor to decide if CoventBridge Group is right for you.