Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,632 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 67% of employees would recommend working at Cox Communications to a friend and 43% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

67% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (87) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 794 reviews)); "My pay is good and I have been recognized for my contributions with additional responsibility." ((in 391 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 245 reviews)); "Great culture and community!" ((in 208 reviews)); "work life balance is good" ((in 126 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 195 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 83 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 58 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 50 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 40 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Tucson , Warwick , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

67% would recommend to a friend

(4,291 total reviews)

Mark Greatrex

74% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

1.0

Feb 16, 2012

Grunt work with very low starting pay!

Home service tech

Recommend

CEO approval

Business Outlook

Pros

Aspires to be a great place to work. Involved in the community. You get to work outdoors, independently in a fast paced environment.

Cons

Split shifts with only 1 weekend day off. 4 10 hour work schedule leads to long hours. Workload can easily exceed shift hours. Mentor program is more of a QA program, focus is on cleaning up prior techs mess instead of teaching, supporting and leveraging mentor experience and insight to avoid new hire mistakes. Too much work for a low starting wage. Grunt work!

2.0

Feb 15, 2012

Great, but time has passed and need to seperate

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great Job Stability, Free Cable

Cons

Poor Pay, no opportunities for advancement, no balance between life and work, very stressful and management doesnt take in account of what employees deal with on daily basis

4.0

Feb 13, 2012

Great Benefits, Great Pay, Confusing Chain of Command

Account executive

Recommend

CEO approval

Business Outlook

Pros

From day 1 you are vested in the company. Cox offers amazing benefits and discounted cable is a huge plus. Flexible work hours. High paying sales position. Can make 6 figures no problem. Cox offers an amazing online training resource. When you have any free time, you can take advantage of Cox University, an online education resource.

Cons

Like most large corporations, its hard to get any innovation implemented with all the different levels of management. Don't expect to your sales job to be the same year to year. There are constant changes in the way we are paid and they make it harder each year to make more money or even the same. A lot of meetings. Accountability always falls on the sellers, everything.

Viewing 355 - 357 of 4,291 Reviews

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