Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,626 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 69% of employees would recommend working at Cox Communications to a friend and 44% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

69% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 776 reviews)); "My pay is good and I have been recognized for my contributions with additional responsibility." ((in 360 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 249 reviews)); "Great culture and community!" ((in 198 reviews)); "work life balance is good" ((in 130 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 196 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 81 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 49 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 39 reviews)); "I got lucky to have a good supervisor." ((in 32 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Warwick , Tucson , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

69% would recommend to a friend

(4,285 total reviews)

Mark Greatrex

75% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

4.0

Apr 8, 2013

A really good place to work. You're lucky to work here.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This organization has one of the best "people" cultures I have ever had the pleasure to be part of. Cox "Employee Bill of Rights" is pro-employee--the best part is that it is very true. The employees work together and projects come together as needed in this very fast paced organization.

Cons

The recent strategy change to standardize across all regions is creating less flexibility for region-specific decision-making and is extending the amount of time that internal projects can be accomplished. The organization is slow to move on key decisions and is constantly playing "catch-up" with its competitors.

4.0

Apr 1, 2013

Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past...

Solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Free services from Cox Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay. Pension + 401k Great incentives

Cons

Reducing commissions consistently hiring outside of the company for leadership low ability to move up beyond middle management Outsourcing support and sales calls has led to dissatisfied employees and customers.

3.0

Mar 15, 2013

Solutions Specialist

Solutions specialist

Recommend

CEO approval

Business Outlook

Pros

The company has very good benefits and a generally good management. They provide a pleasent working environment and some nice perks, like free cable and low cost phone and internet.

Cons

The company is raising prices and losing customers. They have unreasonably high sales quotas so the sales reps are under constant pressure. They brought in a 'hatchet man' laid off a lot of great people in 2009 in order to hire more 'sharks.'

Viewing 4081 - 4083 of 4,285 Reviews

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