Cox Communications reviews

3.9

69% would recommend to a friend

(4,284 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Entry pay and benefits are very competitive in the market. However, future raises are not determined on job performance. They are budgeted and distributed accordingly. The only way to receive monetary recognition is by "interviewing" for one by "applying" for a new job in the company. Their benefits are strong and the benefits coordinator was very helpful in navigating through all the options. Free cable and internet (about a $150 per month value) was also nice. If you are willing to relocate every year or two, there is a lot of opportunity to gain a breadth of experience, leading to an eventual promotion. Moving around the country did not appeal to me, but I could see how this would be a benefit to others.

Cons

Promotions earned by the "old fashioned" way of excelling in your position are rare. If you give 110%, you are given the standard "merit" pay in crease and the coveted "meets expectations" rating on your review. Furthermore, if you do not meet that same level, say only 101%, the next year, you are "flagged" for performance issues and "coached" by your middle manager. Vacation time, though plentiful, was useless. Most of the professional, non-management positions had no backup and work was expected to be completed regardless of vacation, family passing, or illness. Very rarely, did I see a middle manager (in any department) that was competent enough to step in and performs their subordinates

4.0
Sep 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Cox is a great place to grow as an employee. The company believes in promoting from within and provides the training needed to advance to the next level.

Cons

As Cox moves into a more standardized world, the leadership structure is becoming even more hierarchical. What used to be an innovative company with a truly open-door policy is slowly evolving into a top-down driven architecture that relies less on lower-level employees to innovate and inspire.

4.0
Aug 13, 2008
Recommend
CEO approval
Business Outlook

Pros

The management overall is good. There are standard benefits as well as some perks such as discounted cable. A lot of the employees come off as being well driven and are friendly to work with for the most part.

Cons

Many incompetent people are hired to work for Cox and it really shows when trying to accomplish tasks within the company. Some of these people even earn promotions on a basis of tenure, not ability. Some areas of Cox are growing and unnecessary changes are being made.

Viewing 4138 - 4140 of 4,284 Reviews

Glassdoor has 4,625 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.