Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,637 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 67% of employees would recommend working at Cox Communications to a friend and 43% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

67% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (87) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (68) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 756 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 377 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 241 reviews)); "Great culture and community!" ((in 214 reviews)); "work life balance is good" ((in 135 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 192 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 86 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 49 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 38 reviews)); "I got lucky to have a good supervisor." ((in 31 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Tucson , Warwick , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

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Cox Communications

Part of Cox Enterprises

Cox Communications reviews

3.9

67% would recommend to a friend

(4,296 total reviews)

Mark Greatrex

73% approve of CEO

43% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Culture & values

3.5

Career opportunities

3.4

Senior management

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,296 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Oct 1, 2022

Great company to build a career!

Telecommunications engineer

Recommend

CEO approval

Business Outlook

Pros

Before I worked at COX I just had jobs, when I started here I began my career. Leadership in the company believes in developing their team members and helping them achieve their career and personal goals. It's a large organization with lots of different career trajectories. The company does its best to balance out the needs of the customer, the employee and the company. I have not encountered anyone who regrets their decision to join COX, and many who regret their decision to leave.

Cons

The biggest issue within the company is communication between departments. This is an ever changing industry and small changes in one corner of the company can impact many other areas and much of this goes uncommunicated or if communicated not done in a way that can be easily referenced later.

Cox Communications Response

Thank you for your review! Empowering employees to advance in their careers is very important to us and we love hearing that you feel the same way too. We appreciate your honest feedback on our communication, and hopefully you will continue to see that improve. Thanks for your commitment to building a better future. Keep up the great work!

2.0

Sep 28, 2022

Customer service is not their priority

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Good pay Opportunity to grow

Cons

Regardless of position; SALES is #1 priority Customer service falls in 3rd. For someone with decades of customer svc experience, who applied for a customer svc position; to be told continuation of my job was based on sales, was challenging. Managers have zero to little training

3.0

Sep 21, 2022

It’s was ok

It support

Recommend

CEO approval

Business Outlook

Pros

Schedules suck until you score really well. Easy job but it can be hard on mental health. Great benefits and ok pay.

Cons

Little to no help with software

Viewing 421 - 423 of 4,296 Reviews

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Great company to build a career!

Customer service is not their priority

It’s was ok

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