Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,623 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 69% of employees would recommend working at Cox Communications to a friend and 45% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

69% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 789 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 381 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 238 reviews)); "Great culture and community!" ((in 217 reviews)); "Work life balance is great" ((in 137 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 193 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 77 reviews)); "Very fast paced with little training." ((in 57 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 51 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 40 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Warwick , Tucson , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

69% would recommend to a friend

(4,282 total reviews)

Mark Greatrex

74% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,282 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,282 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

2.0

Jun 8, 2021

Don't

Back office support

Recommend

CEO approval

Business Outlook

Pros

They will pay for some higher education expenses and employees would do well to take advantage of that. Tuition reimbursement ($5000 per year) is the best thing Cox has to offer and it helps employees to leave the company for a better position. Cox has a carefully balanced plan to make the work taxing enough that employees are left with little energy to look elsewhere along with paying just enough that they are willing to go on putting up with a lot of BS for quite a long while. A lot of time and energy is spent on PR and lip service is given to diversity and inclusion, but when you look at actions, it is a good old boys club.

Cons

Poor leadership permeates this company. Pettiness is standard. For example, leadership will follow people to the bathroom to validate that they are actually on a bathroom break. There are few opportunities for people who are not related to someone else. Raises are annual and do not keep up with cost of living increases and are not competitive. If you are in a customer facing position, be prepared to accept abuse from customers with a smile and do not expect leaders to treat you with dignity or respect.

Cox Communications Response

5y

Thanks for your feedback, we appreciate you taking the time to share your experiences. It’s always our goal to create a workplace where our team members enjoy a positive experience, and it’s disappointing you didn’t feel that way. Customer service can often be challenging, so we really appreciate what our customer facing employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. Know that we take your review to heart and will discuss this feedback with our leaders. We appreciate your time at Cox and wish you the best of luck in your future career endeavors.

3.0

May 18, 2020

Beware of some bad apple leaders... continued

Director

Recommend

CEO approval

Business Outlook

Pros

Benefits are decent and coworkers are enjoyable

Cons

Most leadership is great but there are some bad apples and HR does nothing about them. They have a 360 survey but that goes nowhere and honestly if your boss is misbehaving are you going to take the chance of them finding out you provided that feedback? Sad to see leadership blind to the pain these bad apples cause for their direct reports and team.

3.0

Oct 29, 2019

Great people, great place, terrible HR

Virtual estimator

Recommend

CEO approval

Business Outlook

Pros

Great pay, benefits package is top of the top. For the most part Cox is good people. Worked there two and a half years.

Cons

Loved working there. The first and last time I encountered HR was my only issue. Full background: I switched to a new medication that would save me $122 a month. The medication had a lot of side effects. I also moved to a new position in the company around the same time. On the Friday in question, I was out the entire day. When I came to on Saturday I had panic attacks and migraines the entire day and into Sunday. I think some of this was due to the initial withdrawals from the medication as I stopped taking it. When my boss asked why I was out, I offered no excuse as I did not feel comfortable discussing it with him and wished to cover it with HR. I was terminated before I did so. I contacted HR and explained the situation and that I have a medical note. I informed her that the termination was unlawful. She refused to even look at or take the note from my doctor siting the communication with my manager that I offered no excuse at that time.

Cox Communications Response

6y

Hi, thanks for your review. We are glad that you enjoyed the people at Cox, but are disappointed to hear that your experience was not what you had hoped. We are focused on the health, well-being and overall happiness of our employees and while we don’t know the specific details of your situation, we favor 1:1 conversations with our people outside of this public forum. Thanks for your time with us and we wish you the best in your future career endeavors.

Viewing 139 - 141 of 4,282 Reviews

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