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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,284 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Dec 14, 2013

      Lots of COX no communications

      Network engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee , Free TV , Nice Green Lawn at buildings

      Cons

      Management ! Way too top heavy and cannot support their subordinates technically only bully them and make them work LONG LONG hours( salary of course ) when you even live in an another state and travel 212 miles to your desk . They have no human consideration except for them selves and go home @ 3 pm and just bark on the cell or email from their recliner .

      4.0
      Oct 2, 2013

      Like the job, dislike the customers

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great training, wonderful co-workers, and a great supervisor. They spend a lot of money training you. There are plenty of good aspects about the position. But for every good aspect there is an equal and opposing negative one. The review of this company is mixed as you will see.

      Cons

      The customer base. Tech support can end up being a nightmare because on top of fixing peoples problems, you also have to try to sell them stuff. And yes, there is a sales quota in TECHNICAL SUPPORT. And don't get me wrong, some of the customers are wonderful to talk to and you wish you could talk to them all day long. But you're talking to people that are frustrated all day long. It wears on you after a while. I have been there for years and I really need to start looking elsewhere now. If it was just tech support, that would be one thing. But I don't feel it's appropriate to try to sell things to people with technical issues. In general, call centers are where dreams go to die. Don't expect to work for one and think that its a foot in the door. You're just a number and management rarely retires nor do higher up departments all of a sudden have an opening.

      Viewing 187 - 189 of 4,284 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,625 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.