Pros
I started with Cummins Allison in 1994 with the boom in the casino industry. That was fun and exciting times. We were very busy with lots of new business. The relationships with the casino were strong and Cummins was the top brand in the industry. Our service department was second to none, we established a strong bond and maintained a solid reputation. We had hands on training in Chicago which bolstered our confidence. With this all-in place we excelled for years. It would not have been possible without the guidance from our service manager, with the knowledge and ability to build and maintain a productive team. Then in 2020 Cummins was acquired, initially shocked and we were wondering where the company was headed. Changes were expected and made; business carried on as usual. A comment was made that they acquired us for the service department. At that time was not quite sure what that entailed. With several price and parts increases through the roof things began to chance. In the banks I began to see different Brands of currency products and ours were disappearing. Then on several occasions at a national account, I attempted to perform routine maintenance on their units. To my surprise management told them to toss them in the dumpster. Leaving me quite embarrassed on the way out. Then the comments started and felt the disconnect with the customers. They were unhappy with several price increases and PMIA was excessively high. With the current state of operations, we’re progressively losing customers and contracts. The relationship with our customers is souring and we are pushing them out the door. The respect and trust that took years to build was diminishing
Cons
We received an email about upcoming 3rd party contracts. Now the picture is becoming quite clear of CPI’s agenda. With the massive loss of Cummins machines in the field and our reputation being crushed it frees is up for tech’s to be rerouted for the new contracts. With poor training, watching tons of videos and quizzes it is hard to keep up. We were told to act like we knew what we were doing. Was told “it’s so easy a cave man can do it”. All you need is a phone in your ear they will guide you every step. How thrilling is that. And now Opsec on the horizon. Vending machines on the way, it’s just a lot to take in. Not to mention also 7-day service. No mention of a across the board raises for the pressure and work load. And now the micro managing, it started mildly with enroute, on site, start work. And now the GPS and Verizon routing our calls. It is suffocating. And the metrics to monitor the madness, in order to get our quarterly bonus, we have to meet more metrics. By the way my productivity was a mere 58.2% and utilization 55%. But my bounce rate was ZERO, at a boy must be doing something right. Honestly do you think techs are jumping for joy over all this, I can tell we are not. It feels a bit abusive and like being held hostage for an income. I would like to think Bill Jones thought his company and its employees were going to a company with a bright future and growing the brand. I don’t think it is set up for success. I did see multiple times the R.T. Crane Resolution used, not sure if it is anymore. I don’t think he would be impressed.
