Crane Payment Innovations reviews

William Jones sold company to CPI. CPI has no clue on how to run a service department. Implemented many policy's that pretty much destroyed morale of its service department. Lack of parts for main equipment out in service. When parts do come in either defective or break down within a month. No quality control. Lean manufacturing destroyed manufacturing.

Long hours, mandatory overtime, massive service distances and many, many contracts to satisfy with few employees. Lack of support from senior engineers. Pay seems decent at first, but raises are low and expectations / knowledge base for performing maintenance is all encompassing, it should come with higher pay. They recently created levels with job duties assigned to them, and pay scales for each level, however the demand of the work forces the branches to ignore these levels: level 1 technicians required to perform level 2-3’s duties are standard and expected. Service technicians are generally overworked. Acquiring parts for repairs is a challenge due to shipping / lack of availability / management who refuse to maintain stock in office locations. Some products appear to have design flaws which create problems with customer relations.