Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.1 out of 5, based on over 908 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 69% of employees would recommend working at Credit Acceptance to a friend and 69% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

69% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.2 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (204) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"great benefits and company events" ((in 112 reviews)); "Good pay and can construct your own schedule" ((in 70 reviews)); "Work life balance is great" ((in 67 reviews)); "Very corporate but people are great." ((in 48 reviews)); "The organization has great team members." ((in 29 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 20 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 8 reviews)); "Less growth opportunity." ((in 6 reviews)); "This even led to a change in the philosophy regarding remote work and now, I get to permanently work from home!" ((in 6 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Los Angeles , Phoenix , Dallas , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Miami , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City

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Credit Acceptance

Credit Acceptance reviews

4.1

69% would recommend to a friend

(870 total reviews)

Vinayak Hegde

77% approve of CEO

69% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Work/Life balance

4.3

Compensation and benefits

4.2

Culture & values

3.8

Senior management

3.6

Career opportunities

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 870 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

870 reviews

5.0

Apr 16, 2018

Manager

Recommend

CEO approval

Business Outlook

Pros

Brett Roberts - caring and amazing leader Level of trust amongst leaders and team members Listening environment Supportive and friendly team members Great culture

Cons

Continue to focus on stronger balance between compliance and experience for both customers and team members.

5.0

Apr 4, 2018

Great Receuiter

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I just recently was hired at credit acceptance and my experience with the recruiter Raquel was amazing !! She went above and beyond . She is very encouraging and insightful !

Cons

There are no cons to report

3.0

Mar 27, 2018

Their bark is bigger than their bite.

Compliance role

Recommend

CEO approval

Business Outlook

Pros

The company has potential to be a great place to work. There is free coffee/tea/ cocoa and popcorn on Fridays. There's 3 company wide event's yrly and several department events qrtly. Gym, tuition, and adoption reimbursement. Benefits package is also pretty good. PTO schedule is great. Some departments get flex time but most do not. Laid back dress code.

Cons

Departments are under staffed, micromanaged, and some unorganized from the top down making it a stressful situation. Management makes knee jerk decisions not following their motto about people doing the work know the most. Teams are usually not asked about processes before they are changed and many times told after the fact. Team members are not appreciated for their input or what they can bring beyond their role. Asking questions is considered push back. Mistakes are held against you forever. Their team member review process is antiquated and needs an overhaul. No remote work options.

Viewing 634 - 636 of 870 Reviews

Jobs at Credit Acceptance

Director of Sales Readiness

Vice President, Business Management and Performance

Video & AI Content Creator

Managing Director - National Accounts

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Ratings by category

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Reviews by job title

Manager

Great Receuiter

Their bark is bigger than their bite.

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