Credit Acceptance reviews

4.1

70% would recommend to a friend

(866 total reviews)

Vinayak Hegde

69% approve of CEO

70% positive business outlook

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 866 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

866 reviews
1.0
Mar 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote first organization, many senior leaders within the business departments are accessible and will get in the weeds to help you solve problems.

Cons

1. The Engineering department has consistently been 20 points lower than the company average in team member satisfaction surveys for over two years. New people brought in from the outside do not share the same values as the tenured team members, and the culture within the department reflects these sentiments. There's a distinct "I'm just here for the paycheck" vibe to most meetings with these teams. 2. The second-lowest-performing team in the same surveys, the Product Management department, has many great product people within its ranks. However, the Director level could disappear tomorrow, and no one in the organization—including its own team members—would know any different. They are not respected within the organization, produce nothing of value despite spending countless hours/days on "dealer visits," and offer little to no support for their team members. They are notorious for repeatedly using a constructive dismissal process to remove employees instead of being held accountable by company leadership to level them up and improve their performance.

2.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Generous PTO. High Base Salary for a sales job. Flexible Schedule.

Cons

1001 metrics to be judged by so you rarely feel like you're "winning". Same metrics used against you regarding job security. Avg lifespan of the position is about 2 years. Variable comp is low and everyone has the exact same goals regardless of market, local collection laws, cost of living, etc.... If you live in an affordable area where the company advances well, you will live like a rock star. If you live in an expensive area with poor advances, you'll be looking for a new job within a year or 2. Little to ZERO opp for advancement. In 7 years I could count the number of Market Area Managers who were promoted on 2 hands.

2.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits. PTO- flexibility but are called “part timer”by your Director when you take time off

Cons

The inside culture and outside culture are very different. Confusing and conflicting messages given by Sr Management. They claim to have confidential surveys to get feedback from employees but it is not confidential- Your supervisor will be asking who gave a response that was not “100 % best place to work”. So giving honest feedback is frowned upon and then you are a target. They expect you to drive and visit dealers in snowstorms which are unsafe and pressure dealers to give you contracts that are not in the dealers best interest. Unrealistic expectations. The Directors need Management/ people training.

Viewing 67 - 69 of 866 Reviews

Glassdoor has 904 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.