CrowdStrike reviews

Weak support desk processes and procedures that fail to deliver. Training is reactive, often necessitating on-the-fly support for unfamiliar products. L2 support expectations combine L1 and L2 roles. This means you are expected to be a subject matter expert for a small product segment while still managing new cases, escalating your own cases, handling escalations with T3 and beyond, and answering inbound calls—despite an ineffective phone routing system. The mentality is to take on more cases and do more, creating an extremely stressful environment that can lead to anxiety and depression, requiring medication. Job duties can change abruptly without notice when management decides on a new approach. Leadership lacks direct experience on a support desk.

No cons come to mind at this time!