Crown Equipment reviews

3.9

73% would recommend to a friend

(945 total reviews)

James F. Dicke II

89% approve of CEO

75% positive business outlook

Crown Equipment has an employee rating of 3.9 out of 5 stars, based on 945 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Equipment employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

945 reviews
3.0
Jun 27, 2015

Mixed bag

Recommend
CEO approval
Business Outlook

Pros

Some great people to work with. Some. Solid forklifts and great testing facilities. Fairly nice offices. Vertical integration allows for easy access to other departments/services.

Cons

WAY too much middle management. Best way to get promoted is to know someone, next best is tenure. Very hard to advance otherwise despite outstanding performance. Formal work environment and hours. Quite a few employees don't care too much about what is good for the company, only what is the easiest path to a paycheck and 5 o'clock.

1.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Company van??? Gas card too???

Cons

Pay is based on the managers discretion. So are your raises and promotions, if you get any. Morale is horrible and all that management teaches us how to do is make the company money at all costs. We have lost 3/4 of our staff to Alta Lift Trucks and now we keep hiring kids with no experience. All the company cares about is making money and they teach us how to do it secretly.

1.0
Jun 24, 2015

Horrible place to work!

Recommend
CEO approval
Business Outlook

Pros

The only positive aspect of this Company is the customers that you get an opportunity to meet. The problem is that once you meet them and they trust you, Crown will ensure that your customer base will grow to not trust anything that you say due to Crown's unethical business practices.

Cons

Crown looks like a great company and they will preach how much "opportunity" you will have by working here. The reality is that Crown's employees are treated very unfairly and some Managers cross the line daily by creating a hostile work environment and constantly ask their Sales Staff to work on their time off with no additional compensation. If you are lucky enough to sell a forklift, you will not get paid until the unit is delivered and the customer pays for it. This seems typical but the problem is that the lead times for some units are over 6 months! This is a conservative figure as it is not uncommon for a forklift to take almost a year for it to get to your customer from the manufacturer. In the meantime you are left with a lack luster salary of about $850 per week and a car allowance that barely allows you to break even after all the excessive wear and tear and gas that you have to spend. crown employees are extremely micro managed. If you are unfortunate to work here you will be given a cell phone that tracks your every move. You must "ping" every location that you are at and you will have constant calls from your Sales Manager asking where you are at, even at 7am and 8pm and an occasional call on Sunday afternoon. If the constant nagging from management won't get to you, the excessive amount of repetitive paperwork will. Expect to have at least 3-4 hours a week of nothing but activity reporting paperwork. Crown is still stuck in the dark ages and does not know what a CRM is, so due to their lack of resources, you the salesman must pay the price. You just find your own way of tracking your 50 plus accounts and heaven forbid that you do not know every single detail of your customers business. So if you get through all this and sell a unit expect about another hour or so to complete your manual OIS and then you must meet with your manager and "sell" him on why your customer is buying this unit. If you sell used equipment you the salesperson should be weary and so should the customer. It is not uncommon for the shop to paint over payers covers to give them a nice appearance, or even worse deliver a used Crown with multiple defects that the branch already know about without disclosure. After you send the unit out, expect a call from an angry customer. When you first start they will push you to promote the rental line, well guess what ... Rentals are rarely available. Some managers only allow for you to sell new units so that the branch can raise its EDA numbers. So after a few miserable months of working for this company you will see that they do not care about you, you are just a number and at the end of the day Crown and the Dickies (owner) will make their millions while you try to survive on a lack luster salary. Perhaps this is why a lot of Crowns customers are leaving. This is also the reason why there are always a lot of job openings because a majority of the staff is unhappy. If you ever walk into a branch take a look around, you an literally years a pin drop. Crowns management is about the worst that I have ever seen. They take pride in making employees feel inferior to them and they like to publicly bring people down. This is especially true of the Ontario branch where constant complaints have gone ignored and management still treats their employees unfairly.

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Glassdoor has 1,134 Crown Equipment reviews submitted anonymously by Crown Equipment employees. Read employee reviews and ratings on Glassdoor to decide if Crown Equipment is right for you.