Currys reviews

Narcissism runs rampant in Dixons Carphone Group. Head of departments view themselves as categorically brighter and more talented than anyone else, rules for everyone else is beneath them. It’s terrifying how many textbook narcissists has risen into the highest positions of power in Dixons. The business is not able to retain talent due to these narcissists. No career progression, opportunity to grow or learn in any way. Very few people keep on getting promotions and move around into different roles (Narcissists network). No Meritocracy Very Toxic Place to Work

-30 min unpaid lunch break -No weekends off -No time and a half for holidays (christmas/bank etc) There's a LOT of pressure to meet ever increasing sales targets for NO reward, the only target that offers a (small) £5 reward is broadband but it's very hard to sell and nobody goes to currys with the intention of signing up for broadband. Here's an example of sales targets: So you want to buy a laptop, now I'm forced to ask you to buy an anti virus, microsoft office, a care plan, knowhow cloud, setup, a new mobile phone and broadband. Then after the sale I have to ask you to push the dark green button, on EVERY SALE. You're asked to do so much and in return you get a pat on the back, if you don't achieve your targets you get hounded by management. You have to mislead the customer using psychological tricks such as: -This is a limited time offer - when it's not -Using discount to make the sale more appealing even if the customer doesn't want the stuff -Hiding available discount such as 10% off all laptops and using it to your advantage to leverage in addons If the store is struggling to hit targets some staff just say an item is out of stock if they know it's going to be a flat sale (no addons) so it will not reduce the numbers further. They also get you to clean and tidy the entire store during downtime so they don't have to employ dedicated cleaners. "Comission" is abysmal, 0.1% of all sales, and 0.2% of OEL products, a little more for high margin sales such as care plan, this equates to a roughly £100 bonus every quarter IF the entire store hits their happy or not target. Knowhow is terrible, DSG employs eastern Europeans with poor English to do most of their deliveries and the tech support is awful, I remember during my training there was a video playing and one quote in particular stuck with me "We're not famous for our Knowhow service yet, but we want to be" Why am I not surprised? A lot of customers complain about their knowhow experience and I am just left with my mouth shut because I can't reasonably claim knowhow is a wonderful service after they've had an all too common bad experience with them.