Pros
Good pension scheme, front line team are ace, share save is good, serving customers get to work with cool tech.
Cons
Bullying is rife. Direction is poor. Arrows between bonus and performance management aren't aligned. Too many regional managers use fear to motivate Unhealthy like culture of performance management 90% of stores failing to achieve reward. Good people leaving in their droves. Soulless upper management HR team aren't supportive Payroll is a joke Bonus is convoluted and elusive Pay can be as little as 30% of 25p for putting a contract through, (the other 70% is bonus you won't earn - see above 90% of store missing) Wcss is a joke and paying people off of it even more of a joke. Understaffed and overworked. Customers complain about queues. Which means reviews are bad and you don't get reward.
