Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very casual work environment." ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 51 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

220 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Apr 3, 2024

Well Rounded Company with Potential Individual Growth

Live chat specialist

Recommend

CEO approval

Business Outlook

Pros

Very open minded company, that respects values. They will put in the time and effort to help you get where you need to be if you show you are willing. They had a great PTO policy and health insurance plan.

Cons

The pay was very low, especially how much work they would ask from you. Nowadays you can work a fast food position and make almost the same amount. Most asks would feel remedial. The company unfortunately would have the tendency to push certain political and ideological agendas, which I was not too fond of

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did. If you have anything else you would like to share- feel free to drop us an email at inkerfeedback@customink.com.

2.0

Mar 11, 2024

Company thinks constant change means growth, but it only presented setbacks

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are hardworking and it is a team environment, less competitive and more about helping each other and the store succeed

Cons

My first month working there, the CEO laid off hundreds of employees in production, and from there the company went down-hill. The screen printers were stretched so thin, there were mistakes or delays on every single order. Anyone with a deadline was screwed over because something in their order would go wrong. Whether it was incorrect sizing, the designs being off-center, ink stains on the clothes, or the wrong print method being used. As a sales representative, even if me and my team on the floor did everything right, because of the production team being so overwhelmed something would always go wrong, and that is how you lose customers. It was frustrating to hear corporate say they couldn't have seen laying off so many people going this badly. We all could see how this would go. Also KAM and NAM sellers were often absent throughout the work week leading us to take over their sales but not see that same commission.

Custom Ink Response

2y

Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.

3.0

Mar 2, 2024

was once great

Project manager

Recommend

CEO approval

Business Outlook

Pros

Minimal micromanagement. Was able to plan my work day as needed to finish work. Had opportunities to move up and around company

Cons

Massive layoffs in 2022 and 2023 Felt way too big and corporate-y Tons of mismatched communication from top down Felt like company tried to grow too quickly and as to not cut pay higher up, cut jobs/people

Custom Ink Response

2y

Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.

Viewing 31 - 33 of 220 Reviews

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Well Rounded Company with Potential Individual Growth

Company thinks constant change means growth, but it only presented setbacks

was once great

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