Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 120 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 32 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food at least twice a week" ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 56 reviews)); "Massive layoffs in 2022 and 2023" ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by demographic groups

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Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews

5.0

Oct 18, 2019

The Place to Grow Your Career & Self Development

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

A fast paced dynamic work environment in a top rated company. The ability to develop and hone your skills. Custom Ink nurtures talent as well as fostering ownership. Allows for the ability to meet a wide array of customers and businesses. Ability to Travel, and learn new skills as well as opportunities for advancement and growth.

Cons

40+ hour Work Week plus additional projects and continual developmental growth requirements.

4.0

May 23, 2019

A great place to work for young adults

Screen printer

Recommend

CEO approval

Business Outlook

Pros

The benefits are amazing. You start with 15 personal days and after one year you get 25 personal days. The health insurance is awesome. There are always snacks and food is catered twice a week. The pay is good and they try to make it a fun work environment.

Cons

Management isn't as good as it once was. They don't seem to listen to feedback and don't want to admit when they are wrong. Also, there is definitely favoritism.

3.0

May 14, 2019

Fun but just ok

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, team was awesome and activities were fun. Salary is good and the benefits are stellar!

Cons

Micro management is a huge down fall, managers spend more time worrying about tiny irrelevant things then they do helping. Monotonous work dealing with upset people. Over analyzed review of recorded customer interactions. Company has terrible growing pains.

Viewing 355 - 357 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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The Place to Grow Your Career & Self Development

A great place to work for young adults

Fun but just ok

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