Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 128 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 57 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Free food daily." ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 40 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 22 reviews)); "Everything started to go down hill during their first rounds of massive layoffs." ((in 19 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(182 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

182 reviews

Reviews about "Culture"

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2.0

Dec 14, 2023

Would steer clear for a while

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Good benefits Job is easy enough

Cons

consistently changing performance goals VERY little communication with workforce, at the end of both 2022 and 2023 a combined roughly 1000 people were laid off with either no warning or a 2 week heads up that the company is failing financially

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

2.0

Dec 14, 2023

Meh

Expert production artist

Recommend

CEO approval

Business Outlook

Pros

Easy work, low stress, great pay

Cons

The quality of the process dropped off hard.

Custom Ink Response

2y

Thank you for sharing your feedback. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. If you'd like to share additional feedback, please email InkerFeedback@customink.com

1.0

Dec 13, 2023

Company lost its way

Sales

Recommend

CEO approval

Business Outlook

Pros

There used to be a sense of community and there used to be a great work culture.

Cons

Every day i fear for my job. 1000 people have been let go this year in favor of moving our work to other countries where the minimum wage is extremely low.

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

Viewing 37 - 39 of 182 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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Would steer clear for a while

Meh

Company lost its way

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