Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 116 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 31 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Casual work environment." ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 52 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "constant layoffs" ((in 17 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

4.0

Oct 21, 2019

Great Culture & Growth

Team development (hr)

Recommend

CEO approval

Business Outlook

Pros

*Strong culture *Fast company growth *Caring team members *Casual dress (aka leggings and jeans) *Living true to the Core Values *Free lunch on Thursdays *Leadership values opinion of team members regardless of level

Cons

*Senior leadership is sometimes disconnected from the day to day *Lots of initiatives versus focusing on a few ones to move the needle *Lean teams

5.0

Oct 18, 2019

Positive place to work and great community

Art and design associate manager

Recommend

CEO approval

Business Outlook

Pros

Overall, I feel that Custom Ink is a great employer that genuinely cares about the wellbeing of it's employees. Pay is better than many, amazing benefits and vacation time allotment, making an effort to focus on personal and career development and a close tight knit community.

Cons

Performance based pay is very difficult to maintain due to constant innovation, automation and efficiency changes happening and outpaces the rate of adjusting to it. This tends to cause some distrust among employees. There also seems to be a slight imbalance of opportunities and care given towards production floor workers vs office workers. I think unfortunately due to the nature of the production floor's work and demands, it appears it's almost impossible to have extra time allotted for them.

4.0

Oct 18, 2019

Fun yet professional environment, growth-focused company

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

- even with fast growth within the business and number of employees, leaders have stayed committed to maintaining a supportive and fair work experience - company is focused on growing the company while encouraging individual growth toward professional goals - feedback is sought from the entire company with consistent follow-up/improvements - leadership culture is people-focused while keeping the company and customer's best interests in mind - employees are kind-hearted, open-minded, and inclusive - unparalleled talent of all ages, with collaboration capability beyond what you'd expect of a company this size

Cons

- change is fast-paced and many systems are built in-house. this leads to tech bugs or band-aid workarounds which require patience. it keeps things interesting/exciting as long as you're agile - engagement with company goals is required and could be challenging if you aren't interested in the big picture - important for people to be flexible problem-solvers which can be uncomfortable for those who need rules/guidelines for every situation

Viewing 586 - 588 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Culture & Growth

Positive place to work and great community

Fun yet professional environment, growth-focused company

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