Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
3.0
Nov 23, 2015

Customink is good on paper, sour after 6 months

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is young so you will definitely have some good friends to go out with for happy hour and the health benefits are really solid (as long as your not married or your spouse has their own health plan), they do a lot of on-the-job training so you don't have to have a ton of experience, tuesdays we get free breakfast and thursdays we get free lunch, there's always free coffee and snacks

Cons

The performance based earnings system is compromised of a certain productivity and quality of work target that can be hard to balance and if you under earn, you could be losing out on a lot of money. The base salary pay should be higher so you can only out-earn.

3.0
Aug 27, 2015

Associate Manager - Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to work with fun, mostly young people. There are some fun events and free snacks available. Positive atmosphere for the most part.

Cons

Pay is pretty terrible. I left a management position for an entry level position with another company and made more money immediately. Hours are terrible, with late nights and weekends being pretty required, and overtime is mandatory most of the year. Juvenile benefits - instead of flexibility or career development they offer cupcakes and puppy days. You essentially take a pay cut if you help by taking on more responsibility, but with the lure of a potential promotion.

2.0
Feb 4, 2026

Was the best job I ever had

Recommend
CEO approval
Business Outlook

Pros

When I was first hired at CI, I would rave about it and tell everyone how great of a place it was. It changed my whole life around. I recieved several pay increases and I was promoted into Account management quickly.

Cons

Everything started to go down hill during their first rounds of massive layoffs. Then the new CEO took over and every couple of months for the next few years they were laying off people. It was hard to stay productive and care about your work when you always felt like you were next on the chopping block... then eventually I ,along with my entire team, was laid off. It was funny how a couple months before laying us off, they made us do this training that was suppose to convince us why we were important and to basically not stress over Ai... when in truth, there were so many people leaving on their own due to organizational changes that happened over the summer I think they feared they wouldn't have enough people left to take them through the holiday rush lol. Once we were done making the company their money for the holiday season they let us all go. The Customink now isn't the Customink I started with. They didn't even advertise for pride month in June on their website like they usually do. They must be feeling the pressure of the current political climate we are in and now... they are becoming just like the rest of these money hungry corporations that care more about record profits than people... I miss when Marc was the ceo and I wish everyone the best who's still there! I can't imagine the stress they're under. Also, I know Customink loves to response to these reviews but there's no need. I'm already laid off and your ratings speak for themselves.

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Custom Ink Response
4mo
Thank you for your candid feedback. While we acknowledge your request that a response wasn't necessary, we felt it was important to reach out and validate the concerns you’ve raised. We never want a team member to feel like "just a number," and we sincerely hear your frustration regarding the impact of organizational changes and the timing of our recent AI initiatives. It is disheartening to hear that the sense of security and culture you once raved about has felt diminished. We believe in the importance of acknowledging these difficult shifts directly rather than staying silent. We remain committed to supporting all Inkers—including those transitioning out of the company—with severance and extended benefits to help bridge the gap to their next opportunity. Thank you for your honesty and for the significant growth you’ve achieved here.
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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.