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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (182 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Career opportunities

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      182 reviews

      Reviews about "Culture"

      Return to all reviews
      2.0
      Apr 18, 2025

      Bad then, got worse.

      Store representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, not including management. A lot of training.

      Cons

      Bad management, childish favoritism, inability to pick a direction and stick with it, the list goes on. The biggest con was the absolute hypocrisy when it came to company ethics. I've never seen a company blow so much smoke about how to treat people and then do the exact opposite. There was also no clear path up in this role without relocating. Which I'm glad I didn't do, as custom ink relocated a bunch of production employees and then fired them too. Right before outsourcing art overseas, despite having an excellent art team.

      avatar
      Custom Ink Response
      1y
      Thank you for sharing your experience. We’re sorry to hear that your time at Custom Ink didn’t reflect the values we aim to uphold, especially around fairness, leadership, and how we treat one another. That’s difficult to read, and we take feedback like this seriously. It’s encouraging to know you had positive interactions with teammates and found value in our training programs—we believe strongly in the importance of learning and connection, and we’re grateful you experienced that during your time with us. We appreciate the honesty in your review and are always working to learn from experiences like yours. If you’re open to continuing the conversation privately, we’d welcome the chance to hear more. You can reach us at inkerfeedback@customink.com.
      1.0
      Mar 23, 2025

      Company is impending permanent doom.

      Local sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company Paid Healthcare ‘ok’ Employee Meal Budget >100 m/o

      Cons

      Everything else. Lack of Leadership. Constant Changing Priorities to offset the massive month over month / year over year losses. No clear work expectations. High School Mentality / Mean Girl Culture Constant Layoff Fear

      avatar
      Custom Ink Response
      1y
      Thank you for taking the time to share your experience. We're glad you’ve found value in the healthcare benefits and meal program. We’re genuinely sorry to hear that other aspects of your time at Custom Ink have felt challenging. We understand how important clear expectations, supportive leadership, and psychological safety are to a positive work environment. Your feedback underscores areas we’re actively working to improve, especially as we navigate change. We appreciate your candid input and wish you all the best in your continued journey.
      3.0
      Mar 12, 2025

      Positive at start, gone worse overtime

      Designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging but fulfilling work. Supportive co-workers. Good cause.

      Cons

      Constant downsizing and layoffs harmed team morale. Had to prove the work has value. Lack of product vision.

      avatar
      Custom Ink Response
      1y
      Thank you for sharing your experience. We're glad to hear you found the work fulfilling and appreciated the support of your teammates—we believe strongly in the power of meaningful work and community. We also understand how difficult organizational changes and uncertainty around direction can be. Your feedback about morale, value alignment, and product vision is important, and it’s something we’re actively reflecting on as we work to strengthen our foundation and look ahead. We truly appreciate your contributions and wish you all the best in your next chapter.
      Viewing 10 - 12 of 182 Reviews
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