Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 123 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 32 reviews)); "Great atmosphere and culture." ((in 28 reviews)); "Very helpful and friendly work environment" ((in 20 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 52 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "Annual reviews for pay raises are based on favoritism and are usually 1" ((in 10 reviews)); "Low compensation (could be average for call center) isn't really enough to support yourself" ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(182 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by demographic groups

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Reviews by job title

182 reviews

Reviews about "Culture"

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4.0

Feb 21, 2017

Production Artist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company culture, amazing people, flexible schedule, catered lunches twice a week, free snacks, great environment.

Cons

Don't pay enough, management is very cliquey.

4.0

Feb 6, 2017

Great coworkers, clear goals. Middle management is a problem.

Sales and service representative

Recommend

CEO approval

Business Outlook

Pros

- a lot of amazing, intelligent, and funny coworkers - great health insurance - goals and standards are generally clear cut - I think that upper management genuinely cares about the employees and the company culture

Cons

- pay is low for the workload and high standards that you are held to - 401k match maxes out at 1.5%. That's pretty weak... - middle management (AMs and Leads) is generally very inexperienced and unable to deal with team concerns. These roles are very obviously decided by a popularity contest and not ability. - when the team provides feedback to management on things that are flat out NOT WORKING and need to change, the response is always an empty platitude about growth and innovation. I wish I could get away with that in my O3s. - I agree with others here that the raffles and pizza parties as rewards are infantilizing and not incentivizing. I appreciate trying to keep things fun, but instead why don't you raise our pay and stop micromanaging us by the second? That would be fun.

5.0

Dec 6, 2016

Way more than just shirts...

Sales and service associate

Recommend

CEO approval

Business Outlook

Pros

CustomInk is an amazing company dedicated to bringing people together and giving back to the community. They have an amazing live/work balance and amazing support structure of management. Team building and sense of company community are key notes along with upbeat and dedicated service attitude makes this a company well worth looking into.

Cons

If you've never worked in a call center before the sheer number of conversations going on around you can sometimes be distracting.

Viewing 157 - 159 of 182 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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Reviews about "Culture"

Production Artist

Great coworkers, clear goals. Middle management is a problem.

Way more than just shirts...

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