CyraCom reviews

hiring process is very lengthy.

There wasn’t a raise in 2020 when Covid was at its peak and the Spanish queue was always busy. It took over a year to get a raise. You’re basically stuck to your headset taking calls because your time on the clock gets monitored down to every second. You have to be mentally strong and ready to take ANY type of call. You can get a call about a family that just lost a loved one and the next one can be a 911 call about someone asking for help for a child who’s having a seizure or it can be a call for someone who wants to place an OTC catalog order. Most supervisors are helpful but communication with them is very limited because they’re not given much time to be on the phone with you if you have to talk about an issue. Most communication has to be done through email.