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DHL Global Forwarding, Freight

Part of DHL

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DHL Global Forwarding, Freight reviews

3.8

74% would recommend to a friend

(2,092 total reviews)
avatar

Tim Scharwath

82% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Compensation and benefits

3.6

Work/Life balance

3.5

Career opportunities

3.4

Senior management

DHL Global Forwarding, Freight has an employee rating of 3.8 out of 5 stars, based on 2,092 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Global Forwarding, Freight employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
2.0
Dec 14, 2009

Like a large container ship, slow to change course

Import account manager and office license holder
Recommend
CEO approval
Business Outlook

Pros

The large size and reputation of DHL gives clout when dealing with carriers, there are many resources available for teleconferencing, on-line training and respect for co-workers and staff is concscientiously observed.

Cons

The focus is too often on secondary concerns and following correct protocol while ignoring major issues; the tracking website is not user (or customer) friendly, internet connections slow, IT help evenly slower and these issues are discussed endlessly but not resolved.. Reports sometimes replace action and resolution. Management seems top heavy and often require issues to be summarized,reported, and typically fixing a problem is done by requiring more from operations rather than system improvments.

2.0
Oct 26, 2009

Really negative leadership

Import
Recommend
CEO approval
Business Outlook

Pros

Small office, closeness like family with most of the employees

Cons

Managment does not listen to ligitimate claims on others improfessional behaviors, such as stealing company time, spending hours on personal calls, coming in whenever they want. It seems supervisors get all the fringe benifits/ no way to move up anywhere / dead end job Overtime is expected without getting paid for it

1.0
Sep 22, 2009

Used to be great-- before the Exel buy out

Customs broker
Recommend
CEO approval
Business Outlook

Pros

There are lots of training opportunities on line

Cons

Management is the major downside. All opportunities for advancement are taken by management. They keep climbing up the corporate ladder while the desk level employees wonder if they are going to be laid off every Friday. The management ratio to desk level is approximately 2 mgmnt to 1 desk level. There is absolutely no respect for anyone, no one cares about each other, it's every man for themselves.

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ReviewsDHL Global Forwarding, Freight reviews

Glassdoor has 3,020 DHL Global Forwarding, Freight reviews submitted anonymously by DHL Global Forwarding, Freight employees. Read employee reviews and ratings on Glassdoor to decide if DHL Global Forwarding, Freight is right for you.