It started off like a fairy tale and it ended like a massacre. I was a bright, 19-year-old optimistic young mother when I started this job back in June 2012. Training was easy and I excelled at ABAY (on the phone training) pulling 10-12 sales a day when the average was 6-8. My first paycheck (biweekly) that included commission was over $3000!!! I was thrilled and thats how it all started, my downfall. Everyone knew my name, I was in the top 2 percent in the nation for selling consistently that year. I loved my job as much as I loved the money, but it wasn't about selling the product it was about selling my soul. In the back on my head on every single call my manager was telling me "think about your son not the customer" when I knew what I was selling was not what the customer needed or even wanted. The push with this company is horrid, if you miss goal you were on the chopping block and I didn't want that to happen because I had a son to support. How I was able to succeed, they made me thirsty, you are on a team of 18 people, under one coach and they make it seem like a competition. To be the best you gotta put in the time I averaged 50-60 hours a weeks, overtime in normally mandatory and if you do not do overtime they take your bonuses away which make up half your check. I year passes by before I knew it, work and sleep work and sleep I did not realize my son was even two... I became depressed and overweight, I went to the doctor and was diagnosed with PCOS and then I decided to make a change in June 2013 and July 2013 I decided to chill out a little bit, spend more time with my family. I did 40 hours a week, and my paychecks were cut in half, in August my husband got laid off so I went back to doing 55-60 hours again and that's when I went back to making $8000-$9000 a month... And then it happened, my coworkers started talking behind my back saying I was being shady... I noticed almost all of my calls we're being monitored when on average they normally monitor 5-6. They were looking for a reason to let me go and they did. They advertise $70,000/year and I made over $90,000 because I knew how to talk and be kind and empathize with my customers. The last week of my employment I was sick. I had to put a few people on hold, that was their excuse "call avoiding". Tell me how a person that puts in 50-60 hours a week for over a year, try's their very best to succeed, and takes more calls then the average person, gets fired for call avoiding. I felt like killing myself this was the end... I broke down crying in the office but then I realized I was relieved. Dish network almost ruined my life. The money made me sick, it made me disconnect from my family, at this job you do not make friends everyone is your enemy. Money is not everything. If you are a single person with no life that can dedicate 60 hours a week then this job is for you but remember be careful of whose radar you get on. It's a sad life working here, the coaches make twice as less as the best agents, so if you are looking to move up the ladder it stops here. (I had a coach on my team actually that fought to be a sales agent again). They play favorites so do not get on anyone's bad side. There were 3 other ladies on my team "call avoiding" that are still there to this day (one who had slept with two of the coaches) . If you do have children the medical does not pay for anything, make sure you have a spouse that can provide medical benefits. The deductible it unrealistic. They do not take women seriously so be aware of that as well, it's a dog eat dog world.
